Support Team Super Heroes

Our mission is to ensure each and every user is able to get the absolute best from their HBXL software products. No problem is too small. We will not rest (Mon-Fri 9-5) in providing consistent, best-in-class support. We will act rapidly to resolve any problems fast and prevent future issues arising, all with a genuine smile on our face. Effective. Consistent. Always there when you need us. You can call, leave a message, email or send a carrier pigeon so don't hesitate to contact us!

Meet your Support Super Heroes

How to videos

Master the software with a wide range of short video tutorials which look closely at different aspects of the software to aid your understanding and speed up your software usage.

Watch a how to video

FAQ’s

Use our FAQ tutorials for getting the most out of your software. The guides provide step-by-step instructions to new, common and popular features.

See FAQs

User Guides

Browse our invaluable PDF manuals to set up and learn how to use your software. Our guides have been created to take you through both setting up and using your software. We consider them a really important resource as they are always there for you to refer to as and when you need them. (Printed guides are shipped as standard to all new PlansXpress, EstimatorXpress and Health & Safety Xpert customers at no extra charge – unlike some companies!).

Browse User Guides

Training

We provide different options for anyone who wants it – Group Training Workshops around the UK, One to One Training at your office or home, Online Training for short sessions. Contrary to what other software companies may say, we offer training because we know that some people may want it – this does not mean the software is difficult!

Book training

Webinars

Book one of our training options or webinars to maximise your software ROI. For those with less experience or who want to speed up their adoption of our software, you may want to choose to take up training or attend a webinar.

Book a webinar

Free Support & Updates in Year 1

All HBXL software comes with a Support & Updates package in year 1 free of charge, which includes a printed manual, unlimited telephone backup, free internet tutorial videos, Knowledge Base and software updates. We are confident that we are number one in the industry for the quality of our support! If your Support & Updates has expired please renew it online now in the Shop to access the latest software and advice

Renew your Support & Updates now

Software Updates

We regularly update all our software with latest regulations and software improvements. All HBXL software comes with a Support & Updates package in year 1 free of charge so you’ll have access to the very latest software. To download latest software updates, you must own a full licence of the software and have an up-to-date Support & Updates package in place for it, so if yours has expired please renew it online now in the Shop.

See latest updates

Contact us

We regularly get great feedback on the Business Support Team from customers – no question is too small to ask. If you’d like to get in touch with a query about your software please email the team who are ready to help at support@hbxl.co.uk or call us today.

Contact us