Here in the User Zone you’ll find access to our Getting Started guides, How-to videos, FAQs and much more. Remember, no question is too small which is why it pays to have our uncapped and unlimited Support & Updates package. Call us on 0117 916 7899 to speak to the TechXperts and 0117 916 7892 to renew your Support & Updates.
If you've not had much experience of software programs you'll be pleased to have our team watching your back. Customer Service is our top priority which is why you can phone us with any questions to get you up and running in no time. We also provide tutorial guides, an online support desk, video tutorials and much, much more.
Our mission is to ensure each and every user is able to get the absolute best from their HBXL software products. No problem is too small. We will not rest (Mon-Fri 9-5) in providing consistent, best-in-class support. We will act rapidly to resolve any problems fast and prevent future issues arising, all with a genuine smile on our face. Effective. Consistent. Always there when you need us. You can call, leave a message, email or send a carrier pigeon so don't hesitate to contact us!
Meet your TechXperts
Master the software with a wide range of short video tutorials which look closely at different aspects of the software to aid your understanding and speed up your software usage.
Watch a how to video
Use our FAQ tutorials for getting the most out of your software. The guides provide step-by-step instructions to new, common and popular features.
See FAQs
We provide different options for anyone who wants it – complimentary Software Skills courses for EstimatorXpress and Take-off & Estimate Kit, plus Group Training Workshops, One to One Training at your office or home, Online Training for short sessions. Contrary to what other software companies may say, we offer training because we know that some people may want it – this does not mean the software is difficult!
See the options
We regularly update the software with latest regulations and software improvements. With a full licence and an up-to-date Support & Updates package in place you can download the latest software updates. If you don’t have an in-date package see below.
View latest updates
If you’re a subscriber then the Support & Updates package is included. If you bought the software outright, your Support & Updates package was free in year one. From year two you can renew for a small annual fee. The package includes unlimited, uncapped telephone backup, email support and web chats (Mon-Fri 9am - 5.00pm), how-to videos, Knowledge Base and regular software updates. If your Support & Updates has expired you can renew online in the Shop or over the phone on 0117 916 7892.
Renew your Support & Updates now
If you renew your Support & Updates package year on year, you have peace of mind that you’ll always have the latest version with current legislation (where relevant), all bugs fixed and new features and enhancements (often suggested by our customers) installed. If your Support & Updates package lapses, you may have to upgrade your software rather than renew it depending on the elapsed period. You can upgrade in the online Shop here. If you’re not sure of the age/version of your software just give us a call on 0117 916 7892. Please note - when you upgrade you’ll receive ALL the updates that have gone before.
Look at the upgrade pathway
From the moment you become an HBXL software user we are by your side. We’re here, holding your hand, helping you get to grips with your new software until you’re ready to go it alone. And even then we’re at the end of the phone with ongoing support courtesy of our Support & Updates package.
Our Support Promise in full
We get great feedback on the Business Support Team from customers – no question is too small to ask. If you’d like to get in touch with a query about your software please email the team who are ready to help at support@hbxl.co.uk or call us today on 0117 916 7899.
Contact Us
Let one of our 'non-techie' demonstrators guide you through the software over the web to see how we can help your business.
