Peter Lindley, Proplas Developments Ltd

Position: Sales Director

Company: Proplas Developments Ltd

Type of Work: Home Improvements and maintenance

Location: Huddersfield

Products Used:

  • Design & Estimate Kit

Peter Lindley talks about how the HBXL support team has patiently got him to grips with the software and how he now saves time and effort on every estimate!

I confess that initially I didn’t use the software for the first half of the year as I became wary after a few failed starts to learn it, but after putting time aside to speak with the technical support team and book in some online training I am now using it far more effectively and I get full use of my investment .

The training (online) is absolutely great, Tom is a legend. He has a very patient demeanour which he breaks up with witty humour, always good to change the pace every now and then . Found that small regular training sessions are more useful and better tailored to my way of doing things and how I absorb information, and I can work them into my busy schedule. Alongside that the technical support has been invaluable when I get stuck on small things, I have dealt mostly with John in the past and he is very knowledgeable and quick to the point to resolve my queries and guide me through how to tackle them in future. In PlansXpress, I wouldn’t call myself an expert yet as roof lines are always tricky but the tech team is always on hand with useful tricks to sort it out, which is Toms strong point being an ex-roofer himself.

Before using EstimatorXpress and PlansXpress to visually estimate, it could take me half a day to calculate a £25k estimate using my own specs, dimensions and tacking on a provisional for anything I missed out. Now my estimates are more comprehensive and that same job takes me at most 3 hours, saving me a lot of time! I have also decided to take on the Crystal Direct PVC-U Bonus Pack and merchant link, their range is extensive and although we have still to have a thorough look at their pricing structure, we have used the same supplier for 26 years and it’s always good to keep an eye on the market.’