HBXL Support Promise
From the moment you become an HBXL software user we are by your side. We’re here, holding your hand, helping you get to grips with your new software until you’re ready to go it alone. And even then we’re at the end of the phone with ongoing support courtesy of our Support & Updates package.
It’s our mission (no really it is!) to make sure you get the most out of your HBXL Building Software products – and us. You’re not just buying a whole load of computer coding and data. You’re buying a team that’s on the side of the small to medium sized building firm, here to assist – whether you’re an experienced computer user – or inexperienced and keen to be shown that IT needn’t be daunting!
So here’s the HBXL Support Promise. This is our promise to you that you can happily hold us to…
Personal touch…You’ll speak to a friendly human being in the UK. Written responses are sent by a person – not a computer bot!
Accessibility…You can call us (and if it’s out of hours we’ll call back first thing the next working day). You can also use our website Live Chat service or email.
Expertise… You can look forward to excellence. The award-winning team understands customer service and boasts amazing technical knowledge.
Efficiency… You can expect fast, effective help. There’s really not much within the software that can’t be solved. These things happen and we’ll work with you to identify and tackle the reported problem using screen-sharing technology and/or online support resources – we’ll get you back up and running in no time!
Help… If you want to be the best you can be, then you’re in the right place. You can fill your boots with user-friendly manuals, straight-talking ‘how to’ videos, complimentary Software Skills Courses, group training, 1-2-1 training, online learning and regular evening webinars. It’s all yours.
Investment… You want to know we’re not sitting on our laurels. We’re not. We strive for continuous improvement and measure our performance against our customers’ expectations and industry standards. We invest a minimum of 25% of turnover back in to R&D to bring you the very latest software solutions. No prima-donnas here…
If you want to read more about the nitty gritty of how we do all this, you can check out our Support Service Policy here.