How we support you

Master the software with a wide range of short video tutorials which look closely at different aspects of the software to aid your understanding and speed up your software usage.

Use our FAQ tutorials for getting the most out of your software. The guides provide step-by-step instructions to new, common and popular features.

We provide different options for anyone who wants it – complimentary Software Skills courses for EstimatorXpress and Take-off & Estimate Kit, plus Group Training Workshops, One to One Training at your office or home, Online Training for short sessions. Contrary to what other software companies may say, we offer training because we know that some people may want it – this does not mean the software is difficult!

We host training webinars to run through new products and new features. They generally take place in the evening, are completely free and are always very useful! Your monthly emails give the heads up on forthcoming webinars.

We regularly update the software with latest regulations and software improvements. With a full licence and an up-to-date Support & Updates package in place you can download the latest software updates. If you don’t have an in-date package see below.

We’re flattered by the awards we’ve received from the construction sector and the UK business community. They reflect the hard work that goes into the software development and the after care.

If you renew your Support & Updates package year on year, you have peace of mind that you’ll always have the latest version with current legislation (where relevant), all bugs fixed and new features and enhancements (often suggested by our customers) installed. If your Support & Updates package lapses, you may have to upgrade your software rather than renew it depending on the elapsed period. You can upgrade in the online Shop here. If you’re not sure of the age/version of your software just give us a call on 0117 916 7892. Please note – when you upgrade you’ll receive ALL the updates that have gone before.

If you’re a subscriber then the Support & Updates package is included. If you bought the software outright, your Support & Updates package was free in year one. From year two you can renew for a small annual fee. The package includes unlimited, uncapped telephone backup, email support and web chats 9am – 5pm Monday to Friday excluding Public Holidays, how-to videos, Knowledge Base and regular software updates. If your Support & Updates has expired you can renew online in the Shop or over the phone on 0117 916 7892.

From the moment you become an HBXL software user we are by your side. We’re here, holding your hand, helping you get to grips with your new software until you’re ready to go it alone. And even then we’re at the end of the phone with ongoing support courtesy of our Support & Updates package.