Vacancy Full DescriptionYou will play a key role in providing exception software/IT support to our software users.

Excellent customer service and problem solving skills are key to this busy role. With full training on our systems and software, your duties will include;

Software support:
• Provide high quality and efficient first line customer technical support, handling and resolving inbound calls
• Make outbound support calls as scheduled
• Log all inbound and outbound activities on the appropriate CRM system
• Use screen-sharing technology where necessary to assist customers in using the software and to diagnose technical issues
• Work closely with the development team for software testing and support
• Provide internal support to staff members in and out of the office using appropriate technologies
• Help maintain office hardware through maintenance and repairs

Sales assistance:
• Assist the sales team as required
• Delivering own sales to existing software users through self-generated leads (off the back of support calls)

Documentation:
• Create support resources for both our online support desk and to provide e-mail support for customers
• Document all support issues as reference material for other employees

Administration:
• Undertake support related administration using our in-house customer database
• Provide overflow support for other departments when needed
Course DetailsApprenticeship course with City of Bristol College on a Level 3 IT, Software, Web and Telecoms Professionals
Weekly Wage (£) £200/week
Working Week
9am-5.30pm with hour for lunch Mon-Fri
Total hours 37.5
Vacancy closing date20th Dec or 16th Jan (CoBC to advise)
Interview dateASAP
Possible start dateASAP
Desired skills required • Some knowledge or familiarisation with construction techniques would be useful
• PC skills are very important – Problem solving with various Office/Operating System combinations, good knowledge of Microsoft Word & Excel
Personal qualities required• Excellent manner/communicator
• Confident
• Attention to detail
• Proactive/Motivated
• Teamworker
• Fast learner
• Enthusiastic
• Honest & reliable
• Calm under pressure
• Punctual
Qualification required A*-C 9/4 GCSE grades or equivalent in maths, English and ICT
Future Prospects description
Full time employment to become a skilled Technical Support Advisor.
Things to consider20 days annual leave + 8 days bank holiday
Dress code smart casual
Great transport links as Future Space is based at UWE (University of West of England)
Relaxed working environment with like-minded team members

To apply for the role, please email natalie.jefferies@hbxl.co.uk