Award winning Support Service results

At HBXL we pride ourselves on providing the best quality Support from the moment you begin speaking with us which is why we’re very pleased to have received an award for Excellence in Customer Service. Read on to find out more about the award, how our Support separates us from the competition and the most recent results of our regular Support Team survey…

Softech Award for Excellence in Customer Service UK 2016

Softech are a tech publication read by over 43,000 software industry personnel. They have carefully scrutinised HBXL over the past 12 months, and rigorously compared us to our competitors to discover that we are worthy of an award for excellence in customer service!

Recognition like this and the positive responses of our users, makes all the work worthwhile. Our Support Team tirelessly strive to help ensure every user of any IT capability is able to get the most out of the software. Whether it is providing a helpful, friendly voice 9-5 every working day, walk-through videos, remote login or one of the many other resources we provide, we’re always happy to help. Having looked at our competitors we know the level of support we provide is another thing that makes HBXL Building Software stand out from the rest as no one else offers the level of assistance and the commitment we do on a daily basis. This is why we are extra happy to have received this Support service award!

Support Service results

Since we began asking for feedback on every Support query, we have consistently been rated above 9/10 for customer satisfaction. It is nice to be able to back up our customer satisfaction results with a customer service award to really demonstrate the level of Support we provide. But we’re not going to let it get to our heads! Take a look at our recent support results.


Support Service testimonials

Another way to work out whether our award winning Support service really cuts the mustard is by reading what some of our users have said about us. All of the statements below are from real builders responding to a short questionnaire after their Support query has been dealt with. We of course wouldn’t want users to feel pressure to respond positively so some have chosen to remain anonymous.

It’s a service I would not like to be without. Time is money for me & speed of response keeps me earning. Andrew Johns. AJ Design

I have been using the software for many years now and I know for a fact that you won’t get a better support service from any of the similar branded estimating software companies, as keenly priced and as helpful as the staff at HBXL. They are patient and do there upmost best at all times to help. After all said and done, this software is aimed at people in the building industry and they understand we’re not all computer programmers!!! Keep up the good service HBXL. Neil Kenah, Millbrook Building Solutions Ltd

Excellent customer service…akin to John Lewis! Steve Wright

Gentleman was very polite and talked through everything they were doing in simple terms so that I could understand as I’m no tech expert and didn’t feel patronised.

Very professional and polite. Thank You 10/10.

Give us a call!

If you have any issue, big or small, don’t hesitate to give us a call! We’re always happy to help. The Support line is 0117 916 7899. If want to make the most of our award winning Support service and you need to get your Support & Updates back in line, give us a call on 0117 916 7892 or if you need to talk about purchasing any of our software call us on 0117 9167898. We look forward to hearing from you!